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Privacy Policy

Last updated: December 2025

Independent Restoration LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit independent-restoration.com.

1. Information We Collect

1.1 Information You Provide

When you contact us or request a free inspection, we may collect:

  • Name, email address, and phone number
  • Property address and location information
  • Description of damage or service needed
  • Insurance policy information (when provided for claims assistance)

1.2 Automatically Collected Information

Our website automatically collects:

  • IP address and general location information
  • Browser type, operating system, and device type
  • Pages visited and time spent on site
  • Referral source and search terms

2. How We Use Your Information

We use collected information to:

  • Respond to emergency service requests and schedule inspections
  • Coordinate restoration services and insurance claims
  • Provide educational resources about restoration and your rights
  • Improve our website and services
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

  • Insurance companies (only with your authorization for claims processing)
  • Service providers who assist our operations (analytics, communication tools)
  • Legal authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Lodge a complaint with applicable data protection authorities

6. Analytics

We use Google Analytics and similar tools to understand how visitors interact with our website. These tools use cookies and similar technologies to collect anonymous usage data.

7. Contact Us

For privacy-related questions or requests, contact us at:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.